Shipping Policy

This Shipping Policy explains how LiPi Apps delivers digital products and client development services. All our offerings are 100% digital — no physical shipping is involved.

This document has two parts:

• Part A — For in-app purchases (App users)
• Part B — For custom development (Client services)

1. Delivery Overview

All in-app purchases (premium features, digital content) are digital goods delivered electronically. There is no physical product, no courier, and no shipping charges.

• Delivery method: Instant in-app activation
• Confirmation: Email receipt
• Delivery time: Immediate
• Coverage: Global (available worldwide)

2. Instant In-App Activation

Upon successful payment via Razorpay, your purchased product is activated instantly within the app.

• No waiting period
• No manual approval needed
• Payment success = immediate activation
• You can access premium features right away

3. Email Confirmation

A payment receipt and product confirmation will be sent to your registered email address as soon as possible after successful payment.

• Receipt includes: transaction ID, amount, date, product details
• Sent to the email provided during purchase
• Check your spam folder if not received
• Contact support if not received within 24 hours

4. No Physical Shipping

Since all products are digital:

• No physical shipping involved
• No shipping charges apply
• No courier or postal service
• No delivery address required
• No delivery timelines based on location

5. International Delivery

Our digital products are available globally. Delivery is instant and not restricted by geographical boundaries.

• Available in all countries where Razorpay operates
• All payments processed in INR
• Currency conversion handled by your bank
• Same instant delivery worldwide

6. Delivery Issues

If you experience any issues with product delivery (premium not activated, product not accessible), please:

• Wait a few minutes and refresh the app
• Check your internet connection
• Verify payment was successful (check email receipt)
• Restart the app
• Contact support with your transaction ID

7. Redelivery / Resend

If your email receipt is lost or you need to resend it:

• Email support@lipiapps.in with your transaction ID
• We will resend the receipt and any license details
• Response time: within 24-48 hours
• No additional charges for resending receipts

8. Delivery Overview

Client project deliverables are delivered digitally through secure channels. The delivery method and timeline are defined in the signed Statement of Work (SOW).

• Delivery method: Git repository + files
• Communication: Email + project tools
• Timeline: As per SOW
• Support: Dedicated during project

9. Project Milestones

Client projects are delivered in structured milestones:

• Week 1-2 — Project setup, UI/UX mockups
• Week 3-6 — Core development
• Week 7-8 — Feature completion, testing
• Final Week — Final delivery, deployment, handover

Exact timeline is defined in the SOW.

10. Communication Channels

During project execution, we use:

• Email — Official communication
• Git Repository — Code access and updates
• WhatsApp / Project Tools — Quick queries (optional)
• Video Calls — For demos and reviews

11. Code Handover Process

Final code handover includes:

• Git repository access (private)
• Deployment credentials (if applicable)
• Environment setup instructions
• Testing and QA reports
• API documentation (if applicable)

12. Final Delivery Checklist

Before final delivery, we ensure:

• All features from SOW are implemented
• Testing completed successfully
• Deployed on client's hosting / Play Store
• Admin panel access provided
• Client approval received
• Full payment received

13. Source Code Delivery (Add-On)

If source code is purchased as an add-on, it is delivered separately after final payment:

• Full source code repository (Git)
• README + build instructions
• Dependency list
• Attribution comments included
• Backend code is NOT included (remains with LiPi Apps)

14. Deployment Support

We assist with deployment to:

• Google Play Store — App publishing support
• Apple App Store — iOS publishing support
• Web Hosting — cPanel, AWS, or client's server
• Domain Setup — DNS, SSL configuration

Deployment support is included for the standard package.

15. Documentation

Documentation delivered with the project includes:

• README — Project overview and setup
• Build Instructions — How to build and run
• Dependencies List — Required libraries and versions

Note: A detailed User Manual is provided only if it is part of a separate scope/work in the SOW. Otherwise, only technical documentation (README + build instructions) is included.

16. Delivery Confirmation

All deliveries are recorded with the following proof:

• Delivery email (with timestamp)
• Git commit hash (for client projects)
• Payment receipt / invoice
• Client approval (for client projects)
• Screenshots of the working product

These records are retained for a minimum of 5 years.

17. Delivery Failures

If a delivery fails (technical error on our side, product not accessible, or any issue preventing successful delivery):

• Contact us immediately at support@lipiapps.in
• Provide transaction ID / project reference
• We investigate within 24 hours
• Redelivery attempted as soon as possible
• If redelivery not possible, refund as per our Cancellation & Refunds Policy

18. Contact for Delivery

For any delivery-related questions or issues:

• Email: support@lipiapps.in
• Response Time: Within 24-48 hours
• Support Hours: Monday to Friday, 10 AM - 6 PM IST