Cancellation & Refunds

This Cancellation and Refunds Policy governs all purchases made through LiPi Apps mobile applications and client development services, processed via Razorpay.

This document has two parts:

• Part A — For in-app purchases (App users)
• Part B — For custom development (Client services)

1. Refund Overview

All in-app purchases are for digital goods (premium features, digital content) delivered instantly. Due to the nature of digital products, refunds are limited to specific eligible cases.

• All purchases are final by default
• Refunds available only in eligible cases (see Section 2)
• Refund window and conditions are shown at the time of purchase
• All refunds processed via Razorpay

2. Eligible Refund Cases

You may request a refund if:

• Duplicate Payment — You were charged more than once for the same transaction
• Technical Failure — Payment succeeded but the product was not delivered
• Payment Debited, No Product — Amount debited but no access to the purchased product
• Verifiable Error — A confirmed error on our side prevented delivery
• Razorpay Transaction Failure — Payment gateway reported an error

3. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• Change of mind after purchase
• Product already used, accessed, or consumed
• Premium features already activated
• Shared, transferred, or misused license
• Request after the refund window expires
• Violation of our Terms of Service
• Refund requested for a fully working product
• Incompatibility with your device (verify before purchase)

4. Refund Window

The refund window and conditions vary by app and product. The specific refund policy applicable to your purchase is shown at the time of purchase and may be displayed within the app before you complete the transaction.

• Refund window is displayed on the purchase screen
• Different apps may have different refund windows
• Once the window expires, refunds are not available
• Contact support immediately if you believe you are eligible

5. How to Request a Refund

To request a refund, follow these steps:

• Step 1 — Email support@lipiapps.in
• Step 2 — Include your transaction ID and registered email
• Step 3 — Explain the reason and attach any evidence (screenshots, error messages)
• Step 4 — We review your request within 24-48 hours
• Step 5 — We notify you of approval or rejection
• Step 6 — If approved, refund is processed via Razorpay

6. Refund Processing Time

Once your refund is approved:

• Refund is initiated within 1-2 business days
• Amount reflects in your account within 5-7 business days
• Processing time depends on your bank / payment method
• You will receive a confirmation email when processed

7. Refund Method

All refunds are processed to the original payment method:

• UPI — Refunded to the same UPI ID
• Credit/Debit Card — Refunded to the same card
• NetBanking — Refunded to the same bank account
• Wallet — Refunded to the same wallet

We cannot issue refunds to a different account.

8. Partial Refunds

In some cases, partial refunds may be issued:

• When only a portion of the purchase was defective
• When some features were delivered but not others
• Case-by-case basis at our sole discretion

9. Refund Overview

Client projects involve custom development work, advance payments, and time investment. Due to the nature of this work, refunds are restricted once the project begins.

• No refunds after project work begins
• Advance payment is non-refundable once work starts
• Refund only if project is cancelled before start
• Refunds governed by the signed Service Agreement

10. Advance Payment Policy

• Advance payment is required before project starts
• Advance covers: project planning, SOW preparation, initial setup
• Once development work begins, advance is non-refundable
• Advance amount and terms are specified in the Service Agreement

11. Cancellation Before Project Start

If the client cancels the project before development work begins:

• Written cancellation notice required (email is acceptable)
• Refund of advance minus admin fee (as mentioned in the Service Agreement)
• Admin fee covers consultation, SOW preparation, and setup costs
• Refund processed within 5-7 business days
• Refund to the original payment method via Razorpay

12. Cancellation After Project Start

If the client cancels after development work has started:

• No refund of advance payment
• Client pays for all work completed up to cancellation date
• Payment based on milestones achieved (as per SOW)
• Deliverables transferred only after full payment for completed work
• LiPi Apps reserves the right to recover pending amounts legally

13. Source Code Fee

• Source code is an optional add-on with its own fee
• Once source code is delivered, the fee is non-refundable
• Delivery is confirmed via email with Git commit hash
• Backend code is never included in source code delivery

14. Partial Payment & Milestones

For milestone-based projects:

• Each milestone is billed separately as per the SOW
• Completed milestone payments are non-refundable
• If project stops mid-way, client pays only for completed milestones
• Pending milestones are not charged if not started

15. Client Default (Non-Payment)

If the client refuses to pay the remaining balance after project completion, LiPi Apps reserves the right to:

• Withhold final delivery or code handover
• Disable the deployed application or website
• Initiate legal recovery proceedings under the Indian Contract Act, 1872
• Claim the full amount plus applicable interest and legal costs

Advance payments are non-refundable in such cases.

16. Force Majeure

Neither party shall be held liable for delays or failure to perform due to unforeseen events beyond reasonable control, including:

• Natural disasters (floods, earthquakes, pandemics)
• Government actions, lockdowns, or regulatory changes
• War, terrorism, or civil unrest
• Internet, power, or infrastructure outages (extended)
• Other events beyond reasonable control

In such cases, both parties will work together to reschedule or adjust the project timeline. Refunds are not applicable for force majeure delays.

17. Dispute Resolution

In the event of any dispute arising from this Refund Policy:

• Step 1 — Direct Resolution: Both parties attempt to resolve the matter directly via email communication within 15 days
• Step 2 — Mediation: If direct resolution fails, both parties agree to attempt mediation in good faith
• Step 3 — Legal Action: If mediation fails, disputes shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India

All disputes shall be governed by the laws of India, including the Indian Contract Act, 1872 and the Consumer Protection Act, 2019 (where applicable).

18. Changes to This Policy

We may update this Cancellation and Refunds Policy from time to time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.

Your continued use of our services after changes constitutes acceptance of the revised policy.

19. Contact for Refunds

For any refund-related questions or requests:

• Email: support@lipiapps.in
• Response Time: Within 24-48 hours
• Support Hours: Monday to Friday, 10 AM - 6 PM IST
• Include: Transaction ID, registered email, and reason